C112 – Practical Issues in Claims Management
This is the third course in the Claims Professional Series where the broader perspective of managing the claims function is considered. The various aspects of the claims manager’s role are explored. Managerial soft skills relating to communication, cooperation, and problem-solving are examined. The processes, procedures, controls, and measures used in claims work are explored from a broad administrative context. You will learn management considerations regarding reserving practices, claims audits, recoveries, the litigation process, and catastrophe claims management. Important issues in policy interpretation such as connotative contextual construction and concurrent causation are explained. The state of the law with respect to the relationship between vicarious liability and sexual abuse are examined. Defamation, class action suits, and privacy laws are also dealt with in more detail.
Chapter Outlines:
- Introduction to claims management
- Claims processes, procedures, controls, and measurements
- Reserving practices
- Claims audits
- Recoveries
- Managing Litigation
- Catastrophe claims management
- Coverage issues, defamation, and vicarious liability in sexual abuse cases
- Class actions
- Privacy laws
Past Exams:
Hi Natasha,
Sorry there are no notes unfortunately, majority of the notes are the core and underwriting courses.
- Admin